FAQ

Placing an order is simple, especially if you know exactly what you want and have all the information to get started. Below is a list of what we need to begin production of your order and how to contact us.  If you’re unsure where to start, our sales and graphics teams are here to work with you and help create the perfect design for your needs.

1. PRINT READY ARTWORK

• Print-Ready Artwork is a design file which has all the necessary specifications to produce quality high resolution prints, without requiring intervention from our designers or any additional alteration of any kind.  Simply, we can use the submitted artwork file “as is” to print the desired product successfully.
• If you don’t have print-ready artwork our graphic design team can create the artwork from what you have.  After reviewing your submission, our designers will let you know what’s needed to prepare your artwork for printing and any cost involved.

2. APPAREL/PRODUCT STYLE(S), COLOR(S) AND SIZES

• We source in volume from the top manufacturers in the business to ensure we provide the highest quality products at the best prices.  You can choose from our selection of thousands of styles with hundreds of colors, or you can provide your own apparel if apparel printing is your desired service.  Once you’ve selected your garments, be sure to take note of the following things:
  – Item Name
  – Style Number
  – Item Color
  – Sizes Needed

3. ORDER DEADLINE

• We’ll need to know if you have a specific event or date which you’ll need your order completed when you place your order.  See our Terms & Conditions for info on order turn-around times.

4. SHIPPING + PAYMENT

• For your convenience we offer local delivery within the metro Atlanta area, and can ship anywhere in the U.S. and many locations abroad. Applicable shipping fees apply.
• Once your order details are confirmed, we will then prepare and send your sales quote for your review and signature.  We accept cash, checks, debit and credit cards, and have a convenience fee for all electronic transactions. We cannot move your order into production until your funds clear our bank.
• Click Contact Us to reach one of our knowledge sales executives.

Artwork is the most critical component of your print job.  If your artwork is of poor quality, ultimately your finished printed product will be of poor quality. To avoid this issue and to get the best result from your artwork please visit Design Shop to learn how you should provide us with your artwork.

To ensure you have the right dimensions for your artwork, we offer several choices of print sizes. Below are some of our main sizes:

Standard – up to 13” x 15”
Jumbo – up to 16” x 23”
All Over – up to 28” x 30”

At PrintCo, we employ experienced advanced degree graphic designers and illustrators from some of the best art and design schools in the world. They’ve worked with varieties of print mediums with a focus on designing for marketing purposes.  Our creative design rates are $30/hr based on the complexity and extent of your project. If you’re having trouble determining exactly what you want for your design please contact us to discuss your design in detail so we can have a clear picture of what you want your design to achieve.

Our stellar graphic designers love taking customer’s ideas and breathing life into them. Even though we can create and print on almost anything, there are a number of things to keep in mind if you’re considering hiring our graphic designers for your needs.
• Copyright Laws
• Design Time and Costs
• Creative Design Styles
• Our Design Experience

Unfortunately every monitor and it’s color settings are different, and the same artwork will look different on different monitors.  If your artwork requires exact colors, please be sure to provide the Pantone Solid Coated color number that closely resembles your desired color.  If you need to match a physical item to a Pantone color, you can find a copy of a Pantone Solid Coated book at your local library. There’s a fee for our Pantone color matching services.

We can print all the colors in your artwork.  However there could be limitations or require a specialty process to achieve your desired results.  We use several printing techniques to increase the number of perceived colors in a print, and can produce full color prints on both light and dark colored garments. Contact one of our skilled sales representative to assist you in choosing the right process for your artwork and desired look.

An underbase is a layer of ink, usually white, that is printed prior to printing your main ink colors to ensure the main colors remain vibrant and not muted by the color of the apparel.  This is necessary when printing any light ink color on a dark colored garment.  There is a small fee to print an underbase if your artwork requires one.

We offer a wide array of promotional products from custom imprinted apparel, to drinkware, tote bags, golf gear, health and fitness, office and awards, toys and games and more.  All are able to be imprinted with your logo or event brand.  We even offer unique items like trade shows displays and other one or multiple use items.  You can view some of the promotional products we carry via our Online Shop.

Yes you can mix any shirt color or garments as long as the same design is being printed on all (some restrictions apply). Dark colored garments may need an underbase coat. You can also change the ink color within your order, but remember there’s a $10 fee for each color change.

Yes, we can print on most apparel as long as the fabric type is conducive to printing, and handling doesn’t cause a manufacturing problem or safety concern. Make sure you provide new unworn apparel with the tags remaining on garments.  Please advise us that you’ll be providing your own garments or textiles, and we’ll provide pricing for imprinting only.

We reserve the right to refuse an order if we find it to be of a questionable nature. We will not print artwork that promotes hate, racism, sexism, or other offensive materials.

No we don’t have minimums and we welcome orders of any size from one to one million on most services. However depending on the number of items in your order, the cost could be substantially less with larger quantities.  So you may want to take this into consideration when planning your order.

Although we don’t provide samples, we will send an electronic proof of your artwork before we begin production. This proof will show you ink colors, image sizes, and general placement. We will not begin production on your order until we have your approval of this proof.

Our standard production time is 7 -10 business days from our receipt of full payment, the signed quote, and your artwork approval. Your order will enter into production the following business day after our receipt of all approvals, and we’ll send you an email with your jobs completion and delivery date.

Our standard productions time is 7 to 10 business days depending on the service requested.  However we know there are times when our customers need a faster turn-around time on their order. We welcome rush orders and can produce your order in the following days rush:

5 Day Plus 25% of total
3 Day Plus 50% of total
2 Day Plus 100% of total

*Rush Services not available on all services

Yes, we will deliver your order in the metro Atlanta area (within a radius of 10 miles outside I-285) the following Wednesday after your order completes production for a small $7 charge.  Contact us for delivery outside our delivery radius or shipping information.

In addition to the signed quote and approval of proof, we also require payment in full to move your job into production. We accept most major credit cards as well as cash and checks. If paying by debit or credit there is a 3% payment processing fee added to the total. If paying by personal or business check, it must clear our bank prior to your job moving into production. Please take note of these payment details.

We inspect all garments before, during, and after the printing process to ensure the highest quality during our care. Even though we take these steps to prevent errors sometimes misprints can occur. We do not charge for misprinted shirts that are brought to our attention within 2 days of delivery and apparel must be unworn. Misprints that exceed 3 shirts or 3% of the original order, 5 shirts or 5% for water-based orders, and those orders below our quality standards, may be replaced at our expense. If you have a complicated order and are in need of an exact number of shirts, we recommend that you order a few extra, particularly in the case of an order printed with water-based inks.

If there is ever anything wrong with your order, we will gladly fix it to your satisfaction. Just call us within 48 hours of receiving and inspecting your order with the error. We will either refund, credit, or replaced the damaged or misprinted item. Please see our misprint policy.  Unfortunately because of the unique processes we employ, we cannot replace customer supplied apparel, and are not responsible for any damage to these items.